We're ready to book, now what?
That’s awesome!! We cannot wait to work with you. Please email us to officially book your project. We’ll send details for signing your contract and sending your retainer payment.
How do your payment plans work and how do we pay?
Your payments are divided into a 4 payment schedule. We accept payments through our accounting software: we accept all major credit cards, bank transfers, and checks, all with no fee to you.
Do you guarantee ROI or provide financial projections?
No, we don’t sell ROI promises. Our focus is on identity, differentiation, and guest appeal. ROI follows when a home becomes memorable, desirable, and beautifully marketed. Working with us makes your property come to life and gives you the tools you can utilize across booking platforms.
How do you work with owners?
We start with an owner survey to understand goals, style, and appetite for bold vs. safe updates. We read every review, and get booking data so we can find out the property's guest avatar. We communicate at key milestones to ensure confidence and alignment. The end result is a property that balances personal pride of ownership with market demand.
What problem do you solve for lifestyle buyers?
We bridge the gap, creating a property that’s both a beloved family retreat and a high-performing rental. You want your property to feel like yours, but also need it to attract guests and subsidize the cost of ownership. There's no need to settle on a 'generic' furnished house or turnkey design that falls flat with renters.
What problem do you solve for generational homes?
Families often inherit homes that are dated, tired, or underperforming in today’s rental market. While they may not carry debt, they still need to produce income or justify upkeep. Generational homes often fall into design sameness or become cluttered with mismatched updates over the years. We help reposition these homes with respect for family history while ensuring they stand out as unique, bookable stays.
How far out should I book?
We usually book our calendar a few months in advance. It’s important to contact us right away if you think you’d like to work together. We're happy to hold a future date for you with a signed agreement and paid retainer.
Can you pencil me in so I can save for the project?
We're so glad you'd like to work with us, but no: the only way to hold your date is by signing your contract and paying your retainer. That said, we are flexible with your start date once you're officially booked.
How will I receive my final files?
When we're done, you’ll receive a folder with PNG and EPS files of each element/logo, as well as desktop fonts associated with your project, social assets, and files from your collateral (with notes where you can re-order). Files will be delivered via GoogleDrive or another file transfer site. Once your project wraps, you will receive the print files and resources to re-order once needed.
Are we going to have fun?
Short answer: Yes! This process is exciting, thought-provoking, insightful, and creative. There’s no way it can’t be fun! Our goal is that you are super inspired and full of confidence once we are done. Your ideal guests will be so impressed!